An Uber Eats courier is seen in Krakow, Poland, on Aug. 21, 2025.
Jakub Porzycki | Nurphoto | Getty Photos
Returning packages is a ache. Uber says it could possibly repair that.
Uber Eats introduced a returns function on Friday that lets prospects do all of it from the telephone, and a courier will choose up and return the gadgets bought from retailers on the app for a price.
“A primary for the on-demand supply trade, prospects will now be capable to ship again eligible retail gadgets bought on Uber Eats and obtain an immediate refund,” the announcement stated.
The launch will apply to retailers on Uber Eats, together with Greatest Purchase, Dick’s Sporting Items and Petco. Refunds are processed when the courier picks up the returned merchandise, which should value not less than $20.
To keep away from the courier price, which is calculated by the motive force’s time and distance, prospects can nonetheless return gadgets themselves.
Initially only a ride-hailing app, Uber’s seen rising success since getting into the supply area.
Within the final quarter of fiscal 2025, Uber made $4.9 billion in supply income, a 30% improve 12 months over 12 months.
Returns for on-line purchases have been a rising drawback for years, irritating retailers and prospects alike.
In a latest survey of 1,000 individuals who had made a web based return within the final 12 months, a 3rd stated that printing labels and discovering packaging have been aggravating, based on post-purchase platform Route. Ready for the refund ranked as the highest return stress level, with 43% of respondents.
To streamline the method for purchasers, Amazon accepts returns at retailers, together with Entire Meals, Staples and Kohl’s.
Uber Courier, beforehand referred to as Uber Join, has had an choice to return pay as you go and sealed packages since 2023. With the brand new returns function, unpackaged gadgets will introduced again to the retailer as an alternative of dropped off at a publish workplace, UPS or FedEx.
